REFUND & CANCELLATION POLICY

This policy describes how subscriptions, cancellations, and refunds work for asinX. We aim to be transparent and fair in all billing matters.

1. Subscription Model

asinX operates on a monthly recurring subscription model. When you subscribe to a Pro (€49/month) or Enterprise (€149/month) plan, you are charged on the same date each month. All payments are processed securely through Stripe.

2. Free Trial

New users receive a 3-day free trial upon registration. During the trial:

• No payment information is required
• You have access to the Trial tier (500 product IDs per day, 2 concurrent workers)
• The trial automatically expires after 3 days — there is no automatic charge when the trial ends
• To continue using asinX after your trial, you must manually subscribe to a paid plan

3. How to Cancel

You can cancel your subscription at any time using either of these methods:

• Email — send a cancellation request to support@asinx-app.com from the email address associated with your account
• Stripe Customer Portal — manage your subscription directly through the Stripe billing portal (link available in your account dashboard)

Cancellation takes effect at the end of your current billing period. You will retain full access to the service until that date. No further charges will be made after cancellation.

4. Refund Policy

Standard refunds: Due to the nature of digital services, we generally do not offer refunds for partial or completed billing periods. When you cancel mid-cycle, you retain access until the end of the period you have already paid for.

48-hour satisfaction guarantee: If you subscribe to your first paid plan (Pro or Enterprise) and find that the service does not perform as described, you may request a full refund within the first 48 hours of your initial paid subscription. This applies only to your very first paid subscription with asinX.

Service-related exceptions: If asinX experiences a prolonged outage or technical failure (caused by our service, not by third-party platform changes such as page structure modifications) that prevents you from using the service for a significant portion of your billing period, we may issue a service credit or partial refund at our discretion.

5. How to Request a Refund

To request a refund under the 48-hour guarantee or service-related exception:

• Send an email to support@asinx-app.com
• Subject line: "Refund Request"
• Include the email address associated with your asinX account
• Briefly describe the reason for your request

6. Refund Processing

• Approved refunds are processed within 5–10 business days
• Refunds are issued to the original payment method used at the time of purchase
• You will receive a confirmation email once the refund has been processed by Stripe

7. Plan Changes

You can upgrade or downgrade your plan at any time:

• Upgrade (e.g., Pro → Enterprise) — takes effect immediately. You will be charged the prorated difference for the remainder of the current billing period.
• Downgrade (e.g., Enterprise → Pro) — takes effect at the start of your next billing period. You retain your current plan's features until then.

8. Non-Refundable Situations

Refunds are not available in the following cases:

• You exceeded the 48-hour window for your first subscription
• Your account was terminated for violation of our Terms of Service
• Results were affected by changes made by third-party platforms (page structure changes, rate limiting, or access restrictions) — these are outside our control
• Unused daily quota — quota does not carry over and is not refundable

9. Contact

For billing questions or refund requests: support@asinx-app.com